Terms of use and Privacy Policy

GENERAL TERMS AND CONDITIONS

Hotel Park Split, Potestas d.o.o., Hatzeov perivoj 3, 21000 Split, Croatia, VAT ID (OIB): 24083362108, tel.: +385 21 406 400, e-mail: [email protected], hereinafter referred to as the Hotel, offers and sells hotel services in accordance with the published information, descriptions, dates and applicable price list, and in accordance with the confirmed reservation/concluded agreement, in its own name and for its own account.

An agency or tour operator may act as the contracting party on behalf of the end user, in which case the provisions of these General Terms and Conditions shall also apply to them as intermediaries.

By submitting a reservation request, you confirm that you agree to the Hotel’s General Terms and Conditions, which thereby become an integral part of the agreement. In providing its services, the Hotel applies the rules prescribed by its House Rules, customary practices in the hotel and hospitality industry, and the applicable laws and regulations of the Republic of Croatia.

SERVICE PRICE

The applicable price of the service is stated in the offer received through the online booking system or from the Reservations Department. Contracted services cannot be combined with other promotional offers or packages unless otherwise agreed.

In the event of any changes to or deviations from the reserved services, regular rates will apply. No refunds are available for services that have not been used.

Any special services not included in the price shall be paid for separately by the guest and must be requested when making the reservation or, subject to availability, on site.

The reservation system applies Hotel Park’s best available daily rates. VAT is included in the prices.

TOURIST TAX

The tourist tax is not included in the stated accommodation prices and is charged on site. The tourist tax is expressed in EUR.

The amount of the tourist tax is determined by the Assembly of Split-Dalmatia County and is stated in the applicable price list.

Children up to 11.99 years of age are exempt from paying the tourist tax, while children from 12 to 17.99 years of age are charged 50% of the applicable tourist tax.

REGISTRATION AND INSURANCE FEE

The service and insurance fee is not included in the stated accommodation prices and is charged at the Hotel reception per person per day. The service and insurance fee is expressed in EUR.

The registration fee is €1.30 per person, charged once per registration, while the insurance fee is €0.50 per person per day.

RESERVATION PROCEDURE – IMPORTANT INFORMATION

Please note that persons aged 12 and over are considered adults and are charged the full price. When booking accommodation, children above this age must therefore be included in the number of adults.

If you wish to change or cancel an existing reservation, changes may be made online in accordance with the applicable Cancellation Policy.

The Hotel will prepare an extra bed only if at least three paying guests have been entered by full name during the reservation process and included when calculating the price.

The Hotel reserves the right to refuse, cancel or modify a reservation in the event of misuse of the reservation system or where the reservation was made as a result of an obvious user error.

PAYMENT TERMS

Individual Reservations

Reservations at Regular Rates

Within 7 days prior to arrival, the Hotel reserves the right to charge the full amount of the reservation.

The guest is required to provide valid credit card details, which the Hotel may use for the aforementioned purpose.

If the credit card details are invalid, the Hotel will notify the guest and cancel the reservation.

If the guest wishes to pay the reservation amount directly by bank transfer, payment must be completed no later than 7 days prior to arrival.

Reservations at Special Non-Refundable Rates

Immediately upon completion of the reservation, the Hotel will charge the full reservation amount in advance on a non-refundable basis, excluding the tourist tax and any additional services.

The guest is required to provide valid credit card details, which the Hotel will use for this purpose.

If the credit card details are invalid, the Hotel will notify the guest and cancel the reservation.

Bank Transfers

Please make bank transfers to the following Hotel account:

Hotel Park Split – POTESTAS d.o.o.
Hatzeov perivoj 3, Split

Erste&Steiermärkische Bank d.d.

IBAN: HR 1624 0200 6110 0890 279
SWIFT: ESBCHR22

All bank charges incurred abroad when paying invoices or advance payments shall be borne by the agency as the party ordering the transfer (SHA charge code).

The amount considered paid shall be the amount credited by the Croatian bank to the recipient’s account.

CALCULATION OF SERVICES AND PAYMENT

The pro forma invoice/invoice shall be issued based on the agreed terms, the Partner’s confirmation and compliance with the applicable cancellation deadlines.

Payment can be made as a one-time payment by credit card (American Express, Diners, Visa, Mastercard), debit card, cash or bank transfer.

Late check-out is possible only with prior approval from the Hotel reception and is subject to an additional charge:

• Late check-out from 12:00 to 18:00: 50% of the price of one night with breakfast per person.
• Late check-out after 18:00: 100% of the price of one night with breakfast per person.

CANCELLATION POLICY

Individual Reservations

Cancellation Policy for Individual Reservations at Regular Rates

Individual reservations of 1–3 rooms may be cancelled free of charge up to 7 days prior to the reserved arrival date.

In the event of a late cancellation within 7 days prior to arrival or in the event of a no-show, the Hotel reserves the right to charge 100% of the total price of the reserved services.

In the event of cancellation after check-in, i.e. shortening the stay compared with the original reservation, the Hotel may charge a cancellation fee amounting to 100% of the value of the remaining reserved but unused days.

Any notification of cancellation or modification of a reservation must be submitted in writing and shall be considered valid upon receipt of written confirmation from the Hotel.

Cancellation Policy for Individual Reservations at Special Non-Refundable Rates

The reservation will be held until 24:00 on the scheduled day of arrival.

In the event of any cancellation — including cancellation at any time after the reservation has been made, a guest no-show, refusal of the reserved room without justified reason, or cancellation after check-in/shortening of the stay — the Hotel will retain the full amount previously charged on a non-refundable basis.

FORCE MAJEURE

The Client and the Hotel shall be released from the performance of their contractual obligations if circumstances considered to constitute force majeure arise, for as long as such circumstances continue and affect the performance of contractual obligations, as further described in this section.

The term “force majeure” refers to unusual and unforeseeable events beyond the control of the parties. Such events include, by way of example, war, threat of war, demonstrations, natural or nuclear disasters, fire, epidemics, adverse weather conditions, terrorist attacks, governmental decisions and/or presidential decisions and/or parliamentary decisions (such as decisions to close borders, prohibit leaving one’s country of residence, or impose any travel-related restrictions), as well as other similar circumstances.

The Client may be released from contractual obligations due to force majeure only if such circumstances prevent the Client from fulfilling the obligations under the agreement and if alternative arrangements cannot be made despite all necessary measures having been taken.

The Hotel may invoke force majeure where it is prevented from providing safe accommodation, where doing so would involve significant difficulties, where, in the Hotel’s opinion, the health, comfort or enjoyment of the Client may be compromised, or where the safety of guests and employees could consequently be endangered.

OTHER ACCOMMODATION TERMS

Check-in and access to the room are available after 15:00 on the day of arrival.

Check-out and departure from the room must be completed by 12:00 on the day of departure.

The Hotel reserves the right to refuse accommodation and other services to guests whose behaviour is in any way inconsistent with the Hotel’s House Rules, disturbs the peace or dignity of other guests or staff, or jeopardises their safety or well-being.

The Hotel does not accommodate persons under the age of 18 unless accompanied by an adult.

Any complaints or concerns raised by guests will be considered by the Hotel only if they are reported during the stay, either directly to the responsible person at the Hotel, through the agency that made the reservation, or through an authorised representative.

Management reserves the right to close the wellness area or any part thereof (fitness area, saunas, etc.) where necessary for repairs, maintenance or seasonal closure during the winter period.

Due to differences between rooms within the same room category, photographs are provided for illustrative and informational purposes only and may not correspond exactly to the room actually reserved.

For any additional information, please contact our Reservations Department:

[email protected]
[email protected]
[email protected]

COMPLAINTS

A complaint may be submitted by post to:

POTESTAS d.o.o.
Hatzeov perivoj 3
21000 Split, Croatia

or by e-mail to: [email protected]

The complaint should include the guest’s full name, address for delivery of the response, reservation number, dates of stay, a detailed description of the complaint including the relevant service, date and circumstances, and, where possible, the invoice number.

If the issue is not resolved following the initial complaint, the guest must request written confirmation stating that the service was not provided or was not provided as agreed. This confirmation must be enclosed with the written complaint.

The guest is required to submit a written complaint within 8 days of becoming aware of the deficiency. If the written complaint is submitted after this deadline, the Hotel is not obliged to consider it.

The Hotel shall issue a decision regarding the complaint within 15 days from the date of receipt.

The Hotel will process only those complaints that could not be resolved on site. While the complaint resolution procedure is ongoing, the guest irrevocably waives mediation by any other person, arbitration by any other institution, as well as providing information to the media.

The maximum amount of compensation arising from a complaint may not exceed the value of the disputed portion of the services and may not include services already used or the total value of the arrangement.

The guest and the Hotel shall endeavour to resolve any disputes amicably. If an amicable resolution cannot be reached, the parties agree to the jurisdiction of the competent court in Split. Croatian law shall apply.

CLASSIFICATION AND DESCRIPTION OF THE PROPERTY

The accommodation and other facilities offered are described in accordance with the official classification system of the Republic of Croatia.

The Hotel assumes no responsibility for oral or written information obtained from third parties that is inconsistent with the descriptions of the services and property contained in the published materials.

The Hotel shall not be held responsible for inaccurate information provided by business partners.

HOTEL ACCOMMODATION

Room allocation is determined by the Hotel reception.

Unless the guest has expressly booked a room with specific characteristics, the guest shall accept any officially registered accommodation unit available for rental within the property and corresponding to the category described in the catalogue and price list.

Access to the room is not available before 15:00 on the first day of the stay, and the room must be vacated by 12:00 on the final day of the stay.

GDPR – PRIVACY POLICY

In accordance with Article 6(1)(c) and (e) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation – GDPR), personal data may be collected for lawful processing purposes in order to comply with the legal obligations of the data controller and to perform tasks carried out in the public interest or in the exercise of official authority vested in the data controller, including obligations relating to access to data.

Under the applicable regulations of the Republic of Croatia, an accommodation service provider operating a hospitality establishment registered to provide accommodation services (or a travel agency authorised by such service provider) is required to collect and enter the following personal data of persons using accommodation services (guests/tourists) into the eVisitor central tourist registration and deregistration system:

1. Surname and first name
2. Place, country and date of birth
3. Nationality
4. Type and number of identification document
5. Permanent/temporary residence and address
6. Date and time of arrival and departure from the property
7. Gender
8. Grounds for exemption from or reduction of the tourist tax.

The Hotel collects and processes personal data exclusively for the purposes of processing reservations, providing contracted services, processing payments, fulfilling legal obligations and communicating with guests.

Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

The Hotel will not share personal data with third parties unless this is necessary for the performance of the agreement, payment processing, compliance with legal obligations or where another valid legal basis exists.

Privacy Policy

1. Processing Manager and Data Protection Officer

Potestas d.o.o. ("we" or "us") respects your privacy and is obligated to protect it during and after your visit to this site, its associated mobile site, and any micro site (which may be administered on behalf of Potestas d.o.o. of a third party which usually acts as a processing agent) that can be accessed through this site (hereinafter referred to as "Site" and "Pages"). In this sense, Potestas d.o.o. acts as a processing manager ("Processing Manager"). This privacy policy ("Privacy Policy") provides insight into our procedures regarding collecting information through the Page and our use of information. This Privacy Policy applies solely to information collected through the Page and does not apply to information collected through any other source, including, but not limited to, Facebook, Twitter, YouTube and other third party websites and social media. If you do not agree to any terms in this Privacy Policy, do not use the Site/ the Pages or provide us with any personal information.

Potestas d.o.o. has appointed a Data Protection Officer who can be contacted at the following e-mail address: [email protected].

2. Types of data being processed

Through the Site, we collect and store certain personal information about you (e.g. information that can directly or indirectly identify you, in particular by identifiers such as name, personal identification number, location information, online identifier, or one or more factors specific to your body, physiological, genetic, mental, economic, cultural or social identity ("Personal Data")). In certain cases, we may ask you to provide Personal Data, such as when you use the order form and service we provide, comment or ask questions, request information, participate in promotions, competitions or prize games or use other features or functions of our Site.

Potestas d.o.o. will not collect any Personal Information when you visit our Site unless you provide them voluntarily, except for certain items of Personal Data collected through information systems and programs used for the operation of a Web Site whose transfer is inherent to the use of Internet Communication Protocols (e.g. IP addresses) and will not require more information than is required to participate in the activities on our Site. If you do not want to provide us with Personal Data (except Personal Data relating to the use of Internet Communication Protocols that are usually collected when visiting the Website) you can still access our Site but you will not be able to participate in certain promotions, create login credentials to use certain functions on the Site, activate or use the service, fill in orders or get product information.

Certain pages on the Site may allow you to create login credentials by entering your username / ID or email address and passwords and other information or using one of the authentication methods available through social networks such as Facebook, Google+ and Yahoo. If you choose to create login credentials through your account using one of the available social authentication tools, you allow us to access your Personal Information that is publicly available or made publicly available (such as a name, user ID, profile image), and information that has the option "Allow" to Access Page. Therefore, through authentication through one of the social networking options, you allow us to receive your information that is available. We recommend reviewing relevant third-party privacy policies and all terms and conditions for the method you use to authenticate.

Moreover, when you link to the Site, there are certain Personal Data (e.g., IP Address, Buying Preferences, Profiling Features) that may include identifiers that allow us to send your personalized ads to your device along with technical, non-personal data that cannot identify any individual ("Non-Personal Information", such as the type of Internet Browser) that can be collected and stored by "cookies" and other tracking technologies. In addition, other parties, such as advertising partners and analytics providers, may, with your informed consent, collect information about your online activity over a period of time and across the Pages. This information helps us update the Site so it remains interesting to our visitors and contains content tailored to visitors' interests. If you disable cookies, we may not be able to optimize your site visit, and some features on the Site may not be available.

3. Purposes and legal basis of the processing and the possible consequences of not giving Personal Data

When you provide your Personal Information on the Site, we will restrict the use of Personal Data for purposes for which they are collected in accordance with the terms of this Privacy Policy. Use of your Personal Information includes:

A. Taking steps on your application before signing up (e.g. responding to your questions and comments, meeting your requirements, communicating with you about your activities on the Site);

B. Make a contract in which you are one party (e.g. to provide access to certain areas and features on the Site, to fulfill your purchase order or commercial services offered on the Site, to provide services to clients);

C. Examine suspected fraud, harassment, physical threats or other violations of any laws, rules or regulations, the Site Rules or the rights of third parties; or investigate any suspicious behavior that we find indecent;

D. Compliance with Legality to which Potestas d.o.o. is subject (e.g. for disclosures prescribed by law, regulation or court order);

E. For the need or in connection with legal proceedings, establishment, defense or exercise of legal rights;

F. Marketing of ads or direct sales materials or conducting market research, conducting data analytics or delivering commercial communications via electronic tools (mobile texting, e-mailing, social network), whether automated (non-operator calls) or not (mail and calls with the operator), in accordance with the relevant legal bases;

G. Giving Your Personal Data to Selected Advertising Partners for Their Marketing Purposes in accordance with the appropriate legal bases.

Giving Personal Data for the purposes described in points F and G is also voluntary; the omission of such Personal Data or the objection to relevant processing of the data on appropriate grounds relating to your specific situation may prevent Potestas d.o.o. from sending adverts or direct sales materials or from conducting market research, data analytics or from delivering commercial communications and / or submitting your Personal Data to selected Advertising Partners for their marketing purposes. We can still contact you for administrative purposes such as order confirmation or request for your further requests.

4. Recipients

Your personal information may be disclosed, in close connection with the above purposes, only to:

• subjects required to execute orders, deliver packages, send mail and emails, remove recurring information from client lists, analyze data, and provide marketing support, credit card processing, and customer service provision, which typically handle Personal Data on behalf of Potestas d.o.o. as processing executives;
• persons authorized by Potestas d.o.o. for the processing of Personal Data, subject to the appropriate legal obligation of confidentiality (Potestas d.o.o.);
• Law Enforcement Services and public authorities when required by applicable law or in good faith (e.g. to comply with the law provisions, or to comply with legal procedures provided at Potestas d.o.o., to protect and defend the rights or property of Potestas d.o.o. and this Site, or in emergency situations to protect the personal safety of the user of Potestas d.o.o., its Site or the public);
• business partners for their needs, only in accordance with the appropriate legal bases.

5. Transfer of Personal Data to Third Countries

Potestas d.o.o. reserves the right to transfer personal data to third parties while respecting the principle of appropriate level of legal protection for the rights and freedoms of users.

The transfer of personal data is carried out only if at least one of the following conditions is met:

• Transmission is necessary for the performance of contractual obligations / services;
• Transmission is necessary for the implementation of pre-merger measures taken in response to the client's request;
• Transmission is necessary for the conclusion or execution of a contract concluded with a third party in the interest of the client;
• Transmission is legally binding on the basis of important public interests;
• Transmission is necessary for the establishment, enforcement or defense of legal requirements;
• Transmission is necessary to protect the vital interests of users.

6. Withholding

Potestas d.o.o. will process your Personal Information only as long as it is necessary to achieve the purposes described in Section 2. With respect to the purposes described in Sections 2F and 2G, your Personal Information will be processed until you exercise your right to complaint or limit the processing. In addition to the above, Potestas d.o.o. will keep your Personal Information as required or permitted in accordance with the applicable data protection law.

7. Your rights

Potestas d.o.o. informs you that, in accordance with and in the extent permitted by applicable law, you have the right to request from Potestas d.o.o. access to, and corrections and deletions of, your Personal Data or processing limitations related to your Personal Data, or to object to relevant processing activities and file a complaint with the competent supervisory authority. You also have the right to know the recipients or categories of recipients to which your Personal Information was or will be disclosed, especially to recipients in third countries.

8. Links to other sites

The site may contain links to other websites that are not owned, managed, or maintained by Potestas d.o.o. When you leave the Site, you should notice and read the terms and privacy policy of each website you visit. Also, you should independently assess the authenticity of any website that appears or claims to be one of our Sites (including those linked by email). Notwithstanding any links that may exist on the Site, unless otherwise stated, we do not control, recommend, or support, and are not affiliated with, or subject to, these web sites, products, services or privacy policies. Downloading material from certain websites may result in a violation of intellectual property rights or the bringing a virus into your computer system.

9. Protection of children's privacy

Potestas d.o.o. takes great care of the privacy of children. We manage the Site in accordance with all applicable laws in the jurisdiction listed below. We do not collect Personal Data from anyone under the age of sixteen (16) or, if permitted under applicable law, under the age of thirteen (13). Children under the age of sixteen (16) or, if permitted under applicable law, under the age of thirteen (13) years, should have parental / guardian consent before giving any Personal Data to the Site. If we determine that the user is below this age, we will not use or retain his / her Personal Data without the permission of their parents / guardians. Without such privations, the child may not be able to participate in certain activities. The Parent / Guardian can review, remove, alter or decline the further collection or use of your child's personal data if you contact us by using one of the options listed in the "Manage Your Personal Information" section (please provide your child's name, address and email address).

10. Security Practices

The security of your Personal Data is extremely important to us. We have set up appropriate physical, electronic, and management procedures to protect the data we collect. However, because of the inherent open nature of the Internet, we cannot guarantee that communication between you and us or information stored on the Site or on our servers will be completely safe from unauthorized third party access, such as hackers. Your use of the Site indicates your consent to this risk. To the fullest extent permitted by applicable law, we shall exclude any liability for any damages (including, but not limited to, any direct, special, indirect, consequential or punitive loss or other damages of any kind, whether contractual (including underlying violation), out of contractual (including negligence) or otherwise, which you may have suffered due to any loss, unauthorized access, misuse or alteration of any information you submit to the Site.

11. Appropriate Law / Jurisdiction

For all matters pertaining to the Site and / or this Privacy Policy, the law of the Republic of Croatia (jurisdiction applicable to Potestas d.o.o.) is applicable without reference to the principles of international private law. You agree that the exclusive jurisdiction and venue of any legal proceedings pertaining to the Site and / or this Privacy Policy will be in the appropriate courts located in the Republic of Croatia. We do not warrant or imply that the Site or content on this Site is suitable for use outside the Republic of Croatia. The information listed on the Site regarding any products or services is only applicable in the Republic of Croatia, and these products and services may not be available at all locations. If you are outside the Republic of Croatia, you are solely responsible for compliance with all applicable local laws.

12. Transfer of property

During our business, we can sell or buy property. If the other entity acquires Potestas d.o.o. either all or almost all of our assets, personal data and non-personal information we have collected on the Page’s users, may be transferred to that person. Also, if any bankruptcy or reorganization process is initiated against us, such data may be considered our property and may be sold or transferred to third parties.

13. Severability clause

If any regulation of this Privacy Policy is considered invalid or unenforceable for any reason by any law or public policy, such regulation shall not apply to the extent to which it is invalid or unenforceable and the other regulations shall continue to apply with full legal effect.

14. Changes and Updates to our Privacy Policy

Potestas d.o.o. reserves the right to modify or update this Privacy Policy at any time and without prior notice. Please check from time to time for any changes or updates to our Privacy Policy, which will be posted here and will show you an updated Effective Date on the First Privacy Policy if any changes or updates are made.

15. Contact information

If you have any questions or comments regarding the Site or this Privacy Policy, you can contact us at the address Potestas d.o.o., Hatzeov perivoj 3, 21000 Split, +385 21 40 64 00, or via the following email address [email protected].

​Terms of use

Copyright

All content posted on this web site is subject to copyright protection. Unauthorized use of any part of the web and content is considered a copyright infringement and is subject to a lawsuit.

Cookies policy

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What is a cookie?

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From simple settings information, cookies can also save a large amount of personal information (name, email address) that you need to fully access. If you have not enabled them, then cookies cannot access the files on your computer. Saving and sending cookies are not visible to you, but you can choose to approve / reject cookies, delete saved cookies, and other cookie related activities in your browser's settings.

How to disable cookies?

Turning cookies off does not allow them to be stored on your computer. The cookie settings can be configured and changed in the selected web browser and via the link at the bottom of this page. To see the settings, select the browser you are using (Chrome, Firefox, Internet Explorer 9, Internet Explorer 7 and 8, Opera or Safari). If you disable cookies, you will not be able to use certain functionality of the web site.

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What are first-party cookies?

First-party cookies come from the web page you are browsing and can be temporary or permanent. This way, web pages store information that will make it easy for you to use it every time you visit this site again

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Does this website use cookies?

Yes, this website uses cookies to provide you with a simpler and better user experience.

What kind of cookies does this web site use?

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